Care Quality Commission inspectors rated the reablement service, which is free to Ealing residents, as ‘good’ following its recent visit.
For up to six weeks reablement carers visit people at home who need support to do more things for themselves after a hospital stay, bereavement or other trauma. This could include personal care and helping people to cook for themselves, manage their bills or do light housework and laundry.
Inspectors interviewed carers and customers as part of their visit. They noted from these conversations that ‘staff took pride in their work and achieved great satisfaction from seeing people regain their independence.’
Cabinet member for health and adults’ services, Councillor Hitesh Tailor said: “Reablement is about helping people feel like their old selves again, feeling more confident and independent in their own homes. We often receive positive feedback from customers. One family of a man we worked with after he came home from hospital wrote to thank the carers, saying how their kindness and encouragement had ‘made such a difference to his recovery.’
"It’s not just about getting people back on their feet again, the service helps to avoid hospital admissions and dependence on other caring services. We know that 96% of people who use our service are still at home and out of hospital three months after receiving the service.”
For more information on care and support services go to www.careplace.org.uk