Support and advice for residents during COVID-19

Please check the NHS website for the most up to date advice and information on what to do if you are feeling unwell.

Mental health careline service

If you or someone you know is struggling with their mental health and experiencing distress, or are in crisis, or if you want urgent advice about mental health, please call West London Mental Health Trust free on 0800 328 4444 -  24 hours a day, 7 days a week.

Ealing Advice Service

Ealing Advice Service is a local service that provides the people of Ealing with access to high-quality advice. The service brings together key support agencies in Ealing.

If you are unable to find the information you need on the website, you can speak to one of our advisers – call our telephone advice line on 0208 579 8429 (option 1) or 03000 125464.

Mental health wellbeing

The council are urging residents to take care of their mental wellbeing during the coronavirus (COVID-19) crisis and are looking out for people who are most at-risk of poor mental health at this difficult time.

Public Health England’s Every Mind Matters website includes new NHS expert tips and advice on looking after mental wellbeing and supporting your family and loved ones during this time.

North West London NHS Trust have provided Keeping Well as a source of support for health and social care staff.

Other useful links

Red Cross

In order to prevent people losing contact with loved ones during COVID-19, British Red Cross have produced some tips for staying connected and an Emergency Contact Card where people can write the name of the person they would wish to be contacted should they become seriously ill. This may be next of kin, a family member or friend. The Emergency Contact Card is to be completed in English so that emergency services can easily contact the person’s designated person. The accompanying language guides explain this and tips for people not confident in speaking/writing English.

You can translate most webpages into different languages using Google Translate.

Stay safe from scams

Remember that sadly some criminals will use situations like this to try and defraud people. People can misrepresent themselves on social media. Do not give personal or financial information, including pin numbers and bank cards, to people who you do not know or do not trust. Read more about staying safe from scams and the Take Five Anti-Fraud campaign.

Advice to carers

If you provide unpaid care to family or friends, you may want to prepare an emergency care plan. Read the guidance for unpaid carers form more advice.

Domestic abuse help

With government instructions to stay at home it is clearly going to be a very difficult time for those facing abuse from people in the same household. Ealing Council is continuing to offer full support, help and advice to any residents suffering domestic abuse.

Free legal advice

Ealing Law Centre staff can provide free legal advice in housing, welfare rights and immigration law by telephone on 020 8579 4598 or email

Looking for work

If you have lost your job or are looking for work and need help visit the WorkWest website. Our employment, learning and skills team can help you with job seeking, training and job vacancies.