Please check the NHS website for the most up to date advice and information on what to do if you are feeling unwell.
If you, or someone you know is vulnerable and without support, you can go to www.ealingtogether.org to safely request help through a trusted referral route. You can also use this website to offer support to our COVID-19 response.
If you are elderly or vulnerable and are self-isolating, ask a trusted relative, friend or neighbour to assist you. If you do not have a trusted relative, friend or neighbour, and are worried about how you will cope during self-isolation, call our social care customer contact centre on 020 8825 7170.
Self-isolation support payment
A Test and Trace Support payment has been introduced to help ensure that people on low incomes self-isolate when they test positive or are identified as a contact, and to encourage more people to get tested. This will help to reduce the transmission of COVID-19 and avoid further societal and economic restrictions, including local lockdowns.
Stay safe from scams
Remember that sadly some criminals will use situations like this to try and defraud people. People can misrepresent themselves on social media. Do not give personal or financial information, including pin numbers and bank cards, to people who you do not know or do not trust. Read more about staying safe from scams and the Take Five Anti-Fraud campaign.
Advice to carers
If you provide unpaid care to family or friends, you may want to prepare an emergency care plan. Read the guidance for unpaid carers form more advice.
Domestic abuse help
With government instructions to stay at home it is clearly going to be a very difficult time for those facing abuse from people in the same household. Ealing Council is continuing to offer full support, help and advice to any residents suffering domestic abuse.
Free legal advice
Looking for work
Private sector tenants
Guidance for tenants in the private sector is also available.
Mental health wellbeing
The council are urging residents to take care of their mental wellbeing during the coronavirus (COVID-19) crisis and are looking out for people who are most at-risk of poor mental health at this difficult time.
Public Health England’s Every Mind Matters website includes new NHS expert tips and advice on looking after mental wellbeing and supporting your family and loved ones during this time.
North West London NHS Trust have provided Keeping Well as a source of support for health and social care staff.
Mental health careline service
If you or someone you know is struggling with their mental health and experiencing distress, or are in crisis, or if you want urgent advice about mental health, please call West London Mental Health Trust on 0300 1234244 - 24 hours a day, 7 days a week.
Other useful links:
In order to prevent people losing contact with loved ones during COVID 19, British Red Cross have produced some tips for staying connected and an Emergency Contact Card where people can write the name of the person they would wish to be contacted should they become seriously ill. This may be next of kin, a family member or friend. The Emergency Contact Card is to be completed in English so that emergency services can easily contact the person’s designated person. The accompanying language guides explain this and tips for people not confident in speaking/writing English.
You can translate most webpages into different languages using Google Translate.