Help for residents

Financial help and benefits

The government has announced a range of measures to support people who are affected by COVID-19 including extensions to statutory sick pay (SSP).

If you feel you may need help managing your finances or existing debt, we strongly encourage you to seek help to get the support you need. Don’t struggle alone with your worries.  The council can help you with financial assistance, council tax payments, and hardship support and provide benefits advice.  Financial support is also availble from other organisations.  

People experiencing financial hardship should also talk to lenders and creditors to see if any assistance is available. 

Financial assistance and benefits

Local welfare assistance

You can apply for Local welfare assistance if you are struggling to buy food. You can get food vouchers and money for essential household items.

Discretionary housing payments

Discretionary housing payments may be available to top-up housing-related benefits for a limited time to cover housing costs such as rent.

Emergency fund

Ealing Council has created a £1.5m COVID-19 Emergency Fund to provide support for organisations, providers and individuals where financial support is needed as a result of the unprecedented challenges created by Coronavirus (COVID-19). This funding includes Exceptional Hardship Support and council tax deferal for people who are self-employed.

Exceptional Hardship support

The Exceptional Hardship fund provides a range of support for individuals experiencing great difficulty due to COVID-19. To apply for this funding visit the local welfare assistance page to apply online or contact tel: 020 8825 6237. 

Council tax relief

If you are experiencing exceptional hardship you may be able to claim council tax reduction or/and a discretionary reduction in council tax .

Council tax deferrals

For residents and those who are self-employed, the council can also offer a deferral of payment of your council tax. This is a deferral to take into account temporary financial difficulty and the deferred amount will be eligible to be paid later. These measures come in addition to the council tax reduction scheme which gives those faced with financial hardship easier access to immediate relief on their council tax.

Payment breaks for residents:

  • Providing council tax payers with an option of a payment break (e.g. deferral in payment plans) up to a maximum of three months.
  • Please note this is not a discount or relief. This is a delay to payments and the full years council tax will have to be paid later in the year.
  • This will be open to residents who are liable for council tax and do not qualify for council tax reduction. Residents will be asked to provide verbal or written statement of hardship. Customers can do this by registering for an online account and completing a ‘general enquiry form’ or by calling the council’s contact centre on 020 8825 7050.

Payment breaks for self employed residents:

  • Providing self employed council tax payers with an option of a payment break (e.g. deferral in payment plans) up to a maximum of six months.
  • Please note this is not a discount or relief. This is a delay to payments and the full years council tax will have to be paid later in the year.
  • Residents will be asked to provide evidence to show that they are self employed. Customers can do this by registering for an online account and completing a ‘general enquiry form’ or by calling the council’s contact centre on 020 8825 7050.

Child Benefit

Parents of new-borns can still claim Child Benefit despite the outbreak of coronavirus (COVID-19).

The new births registry is currently closed, but new parents are advised that they can still claim child benefit without having to register their child’s birth first to ensure that they do not miss out on financial support.

First time parents will need to fill in a Child Benefit claim form CH2 and send it to the Child Benefit Office. If they haven’t registered the birth because of COVID-19, they should add a note to their claim.

If they already claim Child Benefit, they can complete the form or add their new-born’s details over the phone on 0300 200 3100. They will need their national insurance number or Child Benefit number.

Child Benefit claims can be backdated by up to three months.

Help and advice on benefits

If you need advice on benefit entitlements you can telephone our benefits advice line. Information on claiming benefits is also available from the Department for Work and PensionsBenefit reviews and reassessments are suspended.

Useful contacts:

  • Apply for Universal Credit or call 0800 328 5644  
  • Citizens Advice can provide support on how to make a new Universal Credit claim. Call 0800 1448 444 
  • To claim pension credit 
  • Job Seekers Allowance /Employment Support Allowance /Income Support Benefits - 0800 169 0310 
  • Social Fund: 0800 169 0140 
  • Bereavement Benefits: 0800 731 0139 
  • Tax Credits: 0345 300 3900