Zoo licence

Notification to operate a zoo

To run a zoo in England, Scotland and Wales, you need a licence from the council.

The licence may be subject to fees and conditions to ensure the proper conduct of the zoo.

Eligibility criteria

At least two months before making an application for a licence, the applicant must give notice in writing and by electronic means to the council of their intention to make the application. The notice must identify:

  • the zoo's location
  • the types of animals and approximate number of each group kept for exhibition on the premises and the   arrangements for their accommodation, maintenance and wellbeing
  • the approximate numbers and categories of staff to be employed in the zoo
  • the approximate number of visitors and motor vehicles for which accommodation is to be provided
  • the approximate number and position of access to be provided to the premises
  • how required conservation measures will be implemented at the zoo

At least two months before making the application, the applicant must also publish notice of that intention in one local newspaper and one national newspaper and exhibit a copy of that notice. The notice must identify the location of the zoo and state that the application notice to the council is available to be inspected at the council offices.

Regulation summary
View a summary of the regulation relating to this licence on the Zoo Licensing Act 1981.

Application evaluation process
When considering an application the council shall take into account any representations made by or on behalf of:
  • the applicant
  • the chief officer of police in the relevant area
  • the appropriate council - this is either the enforcing council or relevant council in whose area the zoo will be situated
  • the governing body of any national institution concerned with the operation of zoos
  • where part of the zoo is not situated in the area of the council with power to grant the licence, a planning authority for the relevant area (other than a county planning authority) or, if the part is situated in Wales, the local planning authority for the area in which it is situated
  • any person alleging that the zoo would affect the health or safety of people living in the neighbourhood
  • anyone stating that the zoo would affect the health or safety of anyone living near it
  • any other person whose representations might show grounds on which the council has a power or duty to refuse to grant a licence

Before granting or refusing to grant the licence, the council shall consider:

  • any inspectors' reports based on their inspection of the zoo
  • consult the applicant about any conditions they propose should be attached to the licence
  • make arrangements for an inspection to be carried out

At least 28 days notice of the inspection shall be provided by the council.

The council will not grant the licence if they feel that the zoo would adversely affect the health or safety of people living near it, or seriously affect the preservation of law and order or if they are not satisfied that appropriate conservation measures would be satisfactorily implemented.

An application may also be refused if: 
  • the council is not satisfied that accommodation, staffing or management standards are suitable for the proper care and wellbeing of the animals or for the proper conduct of the zoo
  • the applicant, or if the applicant is an incorporated company, the company or any of the company's directors, managers, secretaries or other similar officers, or a keeper in the zoo, has been convicted of any offence involving the ill-treatment of animals

Applications to renew a licence will be considered no later than six months before the expiry of the existing licence, unless a shorter time period is allowed by the council.

The Secretary of State, after consulting the council, may direct them to attach one or more conditions to a licence.

The council may advise the Secretary of State that, because of the small number of animals kept in the zoo or the small number of the kinds of animal kept there, a direction should be made that a licence is not required.

What happens if your application is not processed by the council within the timescales stated?
Tacit consent does not apply, which means It is in the public interest that the council must process your application before it can be granted. If you have not heard from the council within a reasonable period, please contact it. You can do this online if you applied through the UK Welcomes service or use the contact details below.

Apply online at Business Link
Notification to operate a zoo
Application for a licence to operate a zoo
Application to change a zoo licence

Apply by post
Application form for a Zoo Licence

Please print out the relevant form, complete it and post to:
Licensing team, Regulatory Services, Perceval House, 14-16 Uxbridge Road, Ealing W5 2HL.

Failed application redress
Please contact the council in the first instance.

If the applicant is refused a licence, they may appeal to a Local Magistrates' Court within 28 days from the date on which the applicant receives written notification of the refusal.

Licence holder redress
Please contact the council in the first instance. 

A licence holder may appeal to a Magistrates' court against:

  • any condition attached to a licence or any variation or cancellation of a condition 
  • the refusal to approve the transfer of a licence
  • a zoo closure direction 
  • enforcement steps relating to any unmet condition 
  • The appeal must be brought within 28 days from the date on which the licence holder receives written notification of the authority's decision as to the relevant matter.

Consumer complaint
We would always advise that in the event of a complaint the first contact is made with the trader by you - preferably in the form a letter (with proof of delivery). If that has not worked, if you are located in the UK, Consumer Direct will give you advice. From outside the UK contact the UK European Consumer Centre .

Any person who wishes to appeal against a decision to close a zoo may apply to the Local Magistrates' Court, appeals must be made within 28 days of the notice of the council decision.

For more advice and information please contact us.