Report a street cleaning problem

Report a problem about: 

  • Animal fouling
  • Blood
  • Broken glass
  • Dead animal
  • Litter
  • Litter bin problem
  • Needles or syringes
  • Oil spillage
  • Road traffic accident debris
  • Vomit
  • Wet leaves.

Before you start

Do not use this form if there is a cleaning emergency, like harmful material and fuel spills. Please telephone: 020 8825 8825 (24 hours a day) instead.

Do not use this form to report a fly-tip

You will need

  • Location, including the nearest door number or landmark
  • To describe the problem
  • Photos (if you have any).

Uploading supporting documents

We may ask you to upload some documents. For example, photos of the problem. 

  • Accepted file types: Word (docx), Acrobat (pdf), Excel (xlsx), Plain text (txt)
  • Zip files can't be uploaded 
  • We also accept photos taken on phones and tablets and the following image file types - jpeg, gif, png
  • There is maximum individual file size per document of 50MB.

What happens next

We aim to clean these by the end of the next day:

  • Animal fouling
  • Blood
  • Broken glass
  • Dead animal
  • Needles or syringes
  • Oil spillage
  • Road traffic accident debris
  • Vomit.

For litter, bin or wet leaves problems, we will ask an inspector to look at this to see if we need to clear it earlier than planned. 

This form should take approximately six minutes to complete. 

Start form