Vital help and support for residents

Welfare benefits advice and help

Information about benefits and where to get advice from, alongside useful contacts.

Ealing Advice Service

Ealing Advice Service, a group of 10 local charities, can give you advice on a wide range of topics, including benefits, housing, debt, education, employment, childcare and family matters. They want to prevent residents from being passed between different organisations so you get advice that is timely, accessible and provided by staff who understand your needs and situation.

Call them on 020 8579 8429 (option 1) or text your question to 07837 186733. Lines are open from 10am to 4pm Monday to Friday (except Bank Holidays).


Find out if you qualify for certain benefits and grants, especially if you are on a low income or have been made redundant. You can call our benefits advice line if you need advice on benefit entitlements.

Information on claiming benefits is also available from the Department for Work and Pensions, including advice on housing, furlough, sick pay and self-employment.

Understanding Universal Credit is a website dedicated on helping you to learn more about Universal Credit and what it means to you. It also contains information on advance payments and helping others make a claim.

If you are experiencing financial difficulties

Ealing Council’s local welfare assistance team can help with the following if you are facing financial hardship:

  • Emergency crisis payments for essential living costs
  • Support to pay rent or council tax
  • Benefits advice
  • Debt and budgeting advice
  • Community care grants to help you with essential household items, so you can stay in the community or help you settle into a new home
  • Employment advice.

Golden Opportunity Skills and Development (GOSAD) is a local organisation helping people from diverse communities with advice on benefits. Contact them via email or by calling them on 020 8571 9529.

No recourse to public funds

If you have no recourse to public funds (NRPF) you will not be entitled to some financial support from the government.

Ealing Advice Service can advise on financial support for people with NRPF. You can call them on 020 8579 8429 (option 1) or text your question to 07837 186733. Lines open from 10am to 4pm Monday to Friday (except Bank Holidays).

Useful contacts

  • Call Citizens Advice on 0800 328 5644 for help on making a new Universal Credit claim
  • Call 0800 169 0310 for:
    • Job Seekers Allowance
    • Employment Support Allowance
    • Income Support Benefits
  • Call Social Fund on 0800 169 0140 
  • Call Bereavement Benefits in 0800 731 0139 
  • For Tax Credits call 0345 300 3900.