Information for landlords

Ealing landlord portal

Landlords in receipt of direct payment for tenants can now use the landlord portal to view details of payments of housing benefit made to them by Ealing Council. The portal also shows housing benefit entitlement for their tenants.

This will ensure the security of the system and only allows landlords to view information relating to them or their tenants.

Tenants' payment details, paid to the landlord's account, will be available to view on the portal the day after the payment has been produced. Actual payment into the landlord's account will follow this a few days later.

In order to access the portal you will need to request a pack as we need to get some information from you first. Once you have completed the online form below we will send you a pack in the next few days.

Registered social landlords and housing associations wishing to access the landlord portal can request an account application pack by completing the online form below.

Online request forms

View a schedule of housing benefit payment dates 

Access the portal

Please refer to your emails for instructions on how to get your new login details. If you have any questions, please contact hbcustomerservice@ealing.gov.uk

Once you have received your user account details please log in to Ealing landlord portal