Specific incidents

Gas, water or electricity failures

In an emergency your gas, water or electricity supplier should keep you updated of any disruptions.

Risks of failure to utilities

  • You may have issues with keeping yourself and the property warm.
  • No water supply for a period of time.

Power cut

Gas supply failure

If there is an event of a gas leak or emergency, telephone the National Gas Emergency Service on 0800 111 999.

They may offer advice once you have described your situation. This could be:

  • Open doors and/or windows to ventilate the area
  • Check your gas appliances and turn them off
  • Turn the gas supply off at the main meter/or emergency control valve.

An engineer will be sent to your property.

Water supply failure

Thames water are responsible for your water supply. In the event of a water supply failure please contact them on 0800 316 9800.

They advise the following:

  1. Try your cold kitchen tap
    The main water supply normally enters your home in the cold kitchen or utility room tap. If water comes out of this tap but not elsewhere (such as your shower or bathroom tap), the problem is with your internal plumbing.
  2. Check for frozen pipes
    The cold weather can freeze your pipes, making them more likely to expand and burst. Check visible pipes for damage.
  3. Check your stop valves are open
    Your inside stop valve is usually placed under your kitchen sink. Check that it’s fully open by gently turning it anti-clockwise.
  4. Check with your neighbours
    This can be a useful way to find out what the problem could be. For example, they may have been using the outside stop valve to do plumbing work without realising it affected your supply.

If you live in a block of flats, check for known issues with your building maintenance contact, your local authority, or the managing agent of the building.