2012
Introduction
The residents survey provides representative views of residents' satisfaction with the council, its services and the local area. The results from the survey inform the council's organisational improvements. It also recognises the contribution of residents, service users and communities in achieving the council's key themes and priorities.
What you said
Between September and November 2012, more than 3,200 Ealing residents (18 years and over) were interviewed in their homes by ICM, an independent research agency. Interviews were carried out face-to-face, in homes across the borough in 331 output areas (random location method).
A representative sample was interviewed, with quotas set by age, gender, ethnicity and tenure. There were a minimum of 130 interviews in each of the 23 wards across the borough. The data has also been weighted by age, gender, tenure, ethnicity and ward.
These topline results are representative of residents' views covering satisfaction with and attitudes towards the council, its services and the local area.
Topline results for residents survey 2012