Customer services standards


Ealing Council is committed to delivering excellent customer service. Our aim is to deliver customer focussed services ensuring all users receive a consistently high level of customer care irrespective of the service they access or how they access it.

Our customer services team deal with over: 
  • one million calls
  • 300,000 visits
  • 50,000 emails every year

We have made significant improvements in how we deliver our services to our customers and we continue to strive for further improvement

Our vision is to 'offer world class customer service'.

Find out more about how we plan to achieve this vision in our customer service strategy 2010–2014 (word).

Tell us about your experience with Ealing Council

If you have recently been in contact with us we would like to hear your feedback.

Complete our short customer survey, which should take less than five minutes.

Your feedback is important and will help us provide the best service to our customers.