Frequently asked questions

 

Freedom Pass

A Freedom Pass gives people with disabilities or visual impairments, and older people free travel on buses, underground, trains, trams and DLR services in London.

Residents aged 60 or above need to apply for a pass at a post office and not to the council.

New applicants can apply at any time.

To qualify
To qualify for a Freedom Pass you must live in this borough and fall into one of the following categories:

Documentary evidence of residence and disability must be provided to support your application.

How to apply
Residents aged 60 or over need to apply at their local Post Office for an Older Persons Freedom Pass.

For a blind or disabled persons Freedom Pass print out and complete the Freedom Pass application form (word). Alternatively, contact us on (020) 8825 8161 if you want a form posted to you.

Post the application form with the qualifying documentation to:

Customer Services, Multi-Media Team, Ealing Council, 1st Floor Perceval House, 14-16 Uxbridge Road, Ealing W5 2HL

Further information
You can contact the Freedom Pass helpline:

Tel: 0845 275 7054 or (020) 7934 9633 (Mon-Fri, 9am and 5pm)