Frequently asked questions

Report an untaxed vehicle

Untaxed vehicles

Untaxed vehicles which are removed by the council are taken to the council's car pound. The car pound is located at Depot Road, off Wood Lane, W12 7RP.

It will cost £100 to reclaim your car or motorbike. Vehicles cannot be released until the payment is received. The charge increases to £200 plus £21 per day storage after the first 24 hours. After your payment has been processed an appointment will be made for you to collect your vehicle. For heavy goods vehicles, the charges will be higher.

When collecting your vehicle from the pound, you will need:

To reclaim your vehicle contact customer services:
Tel: (020) 8825 6000.
Opening hours: Mon-Fri, 9am-5pm

If a tax disc is not produced, a £160 surety must be paid before the vehicle is released. (For heavy goods vehicles, this charge will be higher) This will be refunded after the vehicle is taxed within 14 days of release of the vehicle.