Making a complaint or appeal

Internal review of an FOI response
If you are not happy with our response to your Freedom Of Information (FOI) request please contact the information and data compliance section and we will try to resolve the matter informally.  If the matter cannot be resolved please follow the complaints procedure as laid out below. 

Complaints will be investigated by the head of planning, performance and business continuity.

Please contact:

If the head of planning, performance and business continuity is not available, or was involved with the original request, the head of information and data management will review the complaint.  If this is the case, we will inform you.

Please include the reference number of the FOI request and explain why you would like a review of our original response.

Complaints will be acknowledged within three working days.  We will inform you of our decision within 20 working days of receiving your complaint.  If the review is complex and needs more than 20 working days to investigate we will write to tell you this and let you know when we can respond fully. 

If you are not satisfied with our internal review you have the right to appeal to the information commissioner.

Information Commissioner’s Office
Wycliffe House
Water Lane
Wilmslow
Cheshire SK9 5AF  
Tel: 01625 545 700

Complaints about our Publication Scheme
To complain about the content of our Publication Scheme please contact:

Head of planning, performance and business continuity
Business services group
Perceval House 3SE
14-16 Uxbridge Road
London
W5 2HL
foicomplaints@ealing.gov.uk