Contact us: Pollution

General enquiries

Customer Service Centre, Perceval House, 14-16 Uxbridge Road, Ealing, London W5 2HL
Opening hours: Monday-Friday, 9am-5pm
Tel: (020) 8825 6633

Postal address: Pollution control team, environmental health and consumer services, Perceval House, 14-16 Uxbridge Road, Ealing, London W5 2HL
Tel: (020) 8825 6633

Air pollution

Dirty diesels
To report a smokey vehicle ring the vehicle inspectorate
Tel: 0870 60 60 440
Please put 'smokey vehicles' in the subject line of the email.

Hazardous waste and substances

Ealing residents can take their own household asbestos cement to:
West Waste Civil Amenity Site, Victoria Road, South Ruislip, Middlesex
Tel: (020) 8841 4546

The City of London provides a free service for the collection of limited amounts of household asbestos in the London area. The asbestos must be wrapped in heavy gauge polythene in quantities that can be lifted by one person. For further details on the service, or to arrange a collection, telephone (020) 7332 3433.

Mobile phone mast health effects
National Radiological Protection Board, Chilton, Didcot, Oxon OX11 0RQ
Tel: 01235 831600

Mobile phone mast locations and radio interference
Radiocommunications Agency
Wyndham House, 189 Marsh Wall, London E14 9SX
Tel: (020) 7211 0211
Fax: (020) 7211 0507

Noise nuisance

How to make a complaint
Monday-Friday 8.30am-midnight: Tel: (020) 8825 8111
Friday 11pm-Sunday 4am: Tel: (020) 8825 5000

Please be ready to give the following information:

  • your name, address and telephone number
  • the address or site where the noise is coming from
  • the type of noise, when and how long the noise occurs
  • the way the noise affects you, where, when and under what circumstances it can be heard
  • any action you have taken to try to deal with the problem

If your complaint is outside office hours
A late night noise service operates on Friday and Saturday nights (11pm-4am) on (020) 8825 5000. The duty officer will aim to contact you to give advice, and may make arrangements to visit you at home to assess the nuisance. If appropriate, action will be taken immediately, but if back-up and specialist equipment are not available and/or the incident is of a less serious nature, action may be held over until the next working day. Your complaint will initially be taken and logged. If a nuisance officer is available, you will be put in direct contact with them, otherwise you will be contacted within three working days. The officer dealing with your complaint will advise you of the action to be taken. If the nuisance is occurring at the time of your call, he/she will endeavour to arrange a visit to assess the nuisance

Aircraft noise
Complaints about aircraft noise resulting from operations at particular airports should be directed to the airport operator concerned. See the Civil Aviation Authority website for more information or telephone (020) 7453 6524 or 6525.

BAA operates a noise information line on 0800 344844 and, if the complaint is specific enough, the BAA representative should be able to advise whether the aircraft exceeded the government noise limit and whether it was along the pemitted route.

The local community action group Ealing Aircraft Noise Action Group (EANAG) can be contacted on:
Tel: (020) 8567 2658
Address: 35 Southdown Avenue, Hanwell, London W7 2AG

Furthermore, a London-wide aircraft noise pressure group HACAN ClearSkies can be contacted on
Tel: (020) 8876 0455 
Address: HACAN ClearSkies, PO Box 339, Twickenham TW1 2XF

To contact the council's environmental quality team, call (020) 8825 6633.

Road vibration issues
To make a complaint about a road which Transport for London (TfL) is responsible for, please telephone (020) 7941 2010. For all other roads in the borough, telephone (020) 8825 5341.

Noise investigation support group 
Advice and support is also available from an independent charitable association:
Ealing Neighbour Dispute Mediation Service, Greenford Community Centre, 170 Oldfield Lane South, Greenford, Middlesex UB6 9JS
Tel: (020) 8575 9500
Fax: (020) 8575 9400

Water pollution

Private sewers and drains
For all commercial and non-domestic premises contact their business regulation and support team on (020) 8825 6666 or email

Drains and sewers serving council houses and estates are maintained by Ealing Council:
Tel: 0800 181744  or (020) 8825 5682

For private (ie non-council owned) domestic premises contact their residential services team on (020) 8825 6622.

Drinking water
Information on your water bill will tell you which company supplies your drinking water.
Three Valleys Water, tel: 0845 782 3333
Thames Water, tel: 0845 9200 800

The Environment Agency is a public body for the protection and improvement of the environment in England and Wales.
Tel: 0800 807060