Telephone installation

Social services may be able to contribute towards the cost of installing a telephone line if you are considered to be at risk or potential danger without a telephone in your home. The telephone can be installed wherever in your home you feel it would be most useful.

A standard telephone can be provided from a range of designs; if you have a disability special equipment can be provided according to an assessment of your needs.

Social services are not able to pay towards the cost of telephone bills or any other charges incurred once the telephone is installed (including re-connection if you are disconnected). Please also note that social services are unable to pay towards the cost of installing a telephone for people who live in sheltered accommodation - staff are available in the event of an emergency.

Who will qualify to have a telephone installed?

You will usually qualify if you:

  • you live in the borough
    and
  • are permanently and substantially disabled
    and either
  • live alone and are housebound
    or
  • live with a person who is unable, or cannot be relied upon, to help you deal with an emergency
    and
  • have a need to be able to get in touch with a doctor, an auxiliary medical worker or a helper
  • are in danger or at risk unless provided with a telephone
  • could not afford to install a telephone without financial assistance

How to apply

If you already receive a service from social services, contact your care manager. If not telephone the customer contact centre on (020) 8825 8000; or visit your nearest social services reception point.

You will be asked for more information about yourself, and your needs and circumstances. With your permission we will also contact other people who know you well (such as your GP).

This process is called an 'assessment'. On the basis of this assessment, the care manager will decide with you what services (including the installation of a telephone) would best meet your needs.

You will also need to have a financial assessment to see if you need our help to install a phone. This will look at your income, savings, outgoings and what benefits you receive. For more information contact:

Social services finance team, Perceval House, 14-16 Uxbridge Road, Ealing W5 2HL
Tel: (020) 8825 7066