Contact us: Council housing

Call us Monday to Friday, 9am to 5pm:

Anti-social behaviour
Tel: (020) 8825 7600
Emergency out-of-hours:
(020) 8825 5000 or 0845 121 2208
Email: communitysafety@ealing.gov.uk

Complaints
Tel: (020) 8825 8855
Email: regen&housingcomplaints@ealing.gov.uk

Decent homes
Tel: (020) 8825 7641
Email: decenthomes@ealing.gov.uk

Caretaking services
Tel: (020) 8825 8593
Email: caretaking@ealing.gov.uk

Get involved
Tel: (020) 8825 5086
Email: involvement@ealing.gov.uk

Home ownership (major works)
Tel: (020) 8825 6920
Email: homeownership@ealing.gov.uk

Home ownership (service charges)
Tel: (020) 8825 8291
Email: homeownership@ealing.gov.uk

Rent payments
Tel: (020) 8825 9534
Email: centralrents@ealing.gov.uk

Rent services
Tel: (020) 8825 8822 or 8833
Email: housing@ealing.gov.uk

Right to buy and general leasehold enquiries
Tel: (020) 8825 9506
Email: homeownership@ealing.gov.uk

Tenancy management
Tel: (020) 8825 8822 or 8833 
Email: housing@ealing.gov.uk

Repairs and maintenance

Telephone or email
Tel: 0800 181744 (free on landlines) or (020) 8825 5682 (Mon-Fri 8am-5pm)
Emergency repairs/out-of-hours:
0800 181744 or (020) 8825 5682
Email: housingrepairs@ealing.gov.uk

Please note:

The 0800 number is not free from mobile phones

Emails will be responded to within five working days. Please refer to your handbook to establish what an emergency repair is.

Out of hours repairs
To report out-of-hours emergency repairs call 0800 181744 from a landline or (020) 8825 5682 from a mobile. For lift repairs call (020) 8825 5000. If you call us and upon attendance we find the repair is not a genuine emergency we may charge you.

Report a repair online
You can report non urgent repairs via the Interfinder website.

Text service

We also offer you the option to send us a text or picture message and we will respond within 24 hours. Do this by texting 07786 209155. 

You can report anti-social behaviour, squatters or abandoned properties outside office hours on freephone 0800 032 1540. This number is available seven days a week from 5pm to 1am, but remember, call 999 in an emergency.