Service charges FAQs

What is the difference between 'estimated' and 'actual' service charges?
How are 'estimated' service charges calculated?
How are final accounts calculated and why are they issued in September when the financial year ends on 31 March?
What do I need to do when I receive the final accounts?
What is a Section 20B Notice and what should I do if I receive one?
Why should I have to pay a final accounts adjustment for a period when I was not the leaseholder?
What does 'estate services' include and how is it calculated?
Why am I charged a 'management fee' and what does it cover?
Why am I charged for abandoned vehicles, graffiti removal and pest control if these services were not carried out to my block?
Why should I pay for graffiti removal if the council say they will remove it for free?
Why should I have to pay towards a stairwell or lift if I live on the ground floor and do not use them?
What should I do if I am not happy with the cleaning or gardening service?
Why is my service charge different to that of my neighbour when we live in the same block?
How can I get a statement of my service charge account?

You can request a statement of account at any time, provided this covers the period since you have been the leaseholder.

Please contact home ownership services, tel: (020) 8825 8291 or email: homeownership@ealing.gov.uk, and tell us the period you require. Please provide your full name, the address and postcode of the leasehold property concerned, your address (if different) and your service charge reference account number to help us identify you. A daytime telephone number would also be helpful.
I am getting behind with my service charge payments. What will Ealing Council do?
If my service charge account is in credit, can I have a refund?