Council housing FAQs

• What are rent arrears?

• Do I owe former tenant arrears?

• What should I do if I'm going on holiday?

• What should I do if I start working?

• What should I do if my partner moves in?

• What should I do if one of my children starts working?

• I have been informed by the benefits service of a housing benefit overpayment. What should I do?

• Do I have the Right to Buy?

• How do I apply for the Right to Buy?

• Are there any costs associated with the Right to Buy?

• What happens if I am not happy with the council's valuation of my home?

• Can friends or family members apply for the Right to Buy?

• What happens to my Right to Buy application if I am claiming benefits?

• If I move, do I keep my Right to Buy?

• Can I apply for the Home Buyer's Grant as well as the Right to Buy?

• What should I do if I never see my caretaker and I'm not satisfied with the caretaking service?

• Can adaptations for disabilities be carried out to my property?

• I have a leak from the property above. Who should I inform and who will deal with the problem?

• Can I change the windows in my flat?

• I want to sell my flat. Where do I get information regarding the service charges and possible works?

• Do I need permission to sublet my property?

• How should I report dumped rubbish on my estate?

• How do I report graffiti?

• What payment methods are available to leaseholders?

• What if I can't pay my service charges?

• What is the difference between 'estimated' and 'actual' service charges?

• How are 'estimated' service charges calculated?

• How are final accounts calculated and why are they issued in September when the financial year ends on 31 March?

• What do I need to do when I receive the final accounts?

• What is a Section 20B Notice and what should I do if I receive one?

• Why should I have to pay a final accounts adjustment for a period when I was not the leaseholder?

• What does 'estate services' include and how is it calculated?

• Why am I charged a 'management fee' and what does it cover?

• Why am I charged for abandoned vehicles, graffiti removal and pest control if these services were not carried out to my block?

• Why should I pay for graffiti removal if the council say they will remove it for free?

• Why should I have to pay towards a stairwell or lift if I live on the ground floor and do not use them?

• What should I do if I am not happy with the cleaning or gardening service?

• Why is my service charge different to that of my neighbour when we live in the same block?

• How can I get a statement of my service charge account?

• I am getting behind with my service charge payments. What will Ealing Council do?

• If my service charge account is in credit, can I have a refund?

  If your service charge account is in credit of more than £50, and there is no amount due in respect of major works, then a refund can be given. Contact home ownership services to request a refund form:

  Tel: (020) 8825 9506
  Email: homeownership@ealing.gov.uk

  From 1 April 2005 any credit or debit on a former owner's account at the time of sale transfers with the property and is therefore transferred to the new owner's account. Solicitors are notified of this in presale enquiry packs. If your account was in credit you should ask your solicitor to claim this money back from the purchaser.

• What is covered by the building insurance?

• Am I subsidising other leaseholders by paying more building insurance for a similar sized property?

• Why do I have to pay for a building insurance certificate?

• How is the sum insured determined?

• Why is vandalism not covered?

• Why have I been sent a consultation notice?

• Will I be required to pay for the works?

• Isn't the cost of this work covered by my service charges?

• How does Ealing Council decide what work needs to be carried out?

• How is my estimate for major works calculated?

• Are there any limitations?

• Can I opt out of having major works done?

• When will I be billed for the work?

• How does Ealing Council expect me to pay this invoice?

• Can I nominate a contractor to do this work?

• The proposed works include windows. What happens if I have already changed the windows to my property?

• Will my front entrance door be replaced?

• How will Ealing Council ensure that work is carried out to a high standard?

• How do I know the way work has been procured represents best value for leaseholders?

• Will the work be guaranteed?

• Can I obtain a copy of guarantees for work carried out to my block/estate?

• If work starts and I am not happy with how things are progressing, what should I do?

• What is the 'contingency sum' for?

• What is covered by 'preliminaries'?

• What is the administration charge for?

• What is the professional fee for?

• Can I apply to purchase the freehold?

• How can I find out more or make observations?

• How can I find out more about my rights as a leaseholder?

Categories

• Caretaking services
• Leaseholders - council housing

• Your tenancy
• Rents