Frequently asked questions

Useful links

General advice

Citizens Advice Bureau – Adviceguide
Independent advice on a wide range of topics including money, family, daily life and your rights.

Age Concern
Age Concern supports all people over 50 in the UK, ensuring that they get the most from life. A wide range of information provided including local services and fact sheets.

Disability benefits
Benefits information and links to charities and helpful organisations.

The Law Society
Search for a law firm in your area to help you with any legal issues.

National Debtline
A helpline that provides free confidentialand independentadvice on how to deal with debt problems.

Shelter
Provides expert housing advice including finding accommodation, homelessness, housing law, and help with housing costs.

Government agencies

Department for Work and Pensions (DWP)  
Find information about benefits and services for people of working age, pensioners, families and children, people with disabilities and employers.

The Tribunal Service  
The service arranges and hears appeals on decisions on: Social Security, Child Support, housing benefit, council tax benefit, vaccine damage, tax credit and compensation recovery, child tax credit and Pensions Credit.

Directgov
Directgov provides a wide range of government information and services.

Her Majesty’s Stationery Office (HMSO) 
HMSO delivers a wide range of services to the public, information industry and government relating to access and re-use of government information.

HM Revenue & Customs: Tax credits  
Provides information on the tax credits available to you.

Directgov: Child Benefit  
Find detailed information on Child Benefit including how to claim.

Pensions Ombudsman
The Pensions Ombudsman investigates and decides on complaints and disputes about the way that pension schemes are run.

The Pension Service
Information about pensions and other pensioner benefits in the UK, whether you are planning for the future, are about to retire or have already retired.

Health advice

Alzheimer’s Society
The Alzheimer’s Society is the UK’s leading care and research charity for people with dementia, their families and carers.

Epilepsy Action
Epilepsy Action is the largest member-led epilepsy organisation in Britain. It provides a wide range of information on Epilepsy.

Mencap
Mencap is the UK's leading learning disability charity working with people with a learning disability, their families and carers.