Frequently asked questions

Community benefits team

The community benefits team provides advice and assistance on welfare benefits primarily for vulnerable client groups such as people with mental health needs, physical disabilities and older people.  

The team provides help with:

The advice provided by the team is in accordance with legislation, statutory requirements and the council's policies and procedures.

Benefits advice line
The advice line provides general advice about benefit entitlements, accessing our service or the services of other welfare law organisations.

Benefits advice line tel: (020) 8825 8555
Opening hours: Mon-Fri 10am-4pm
Email: CBT@ealing.gov.uk

Referrals
To access our service a referral must be made by a professional in the health and/or social care sector. Referrals can be made from mental health resource centres, adult day centres, the health service, social care and social work staff and professional workers from voluntary organisations.

To make a referral the professional will need to complete the referral form (word) and read the guidance notes (word). 

Return the form to:
Ealing Community Benefits Team, 2nd Floor SW, Perceval House, 14-16 Uxbridge Road, Ealing, London, W5 2HL.

If we are unable to help, ie where there is a requirement for a service that we do not provide, we will identify and refer the client to an appropriate service.

Advice surgeries
We also provide monthly advice surgeries in the borough's five mental health resource centres.  To make an appointment contact the appropriate resource centre direct:

Avenue House
43-47 Avenue Road, Acton W3 8NY
Tel: (020) 8993 7781

Walpole House
13 Mattock Lane, Ealing W5 5BG
Tel: (020) 8840 6900

Manor Gate Centre
1a Manor Gate, Islip Manor Road, Northolt, Middlesex UB5 5TG
Tel: (020) 8841 5271

Southall Norwood
The Green, Southall, Middlesex UB2 4BH
Tel: (020) 8571 6110