Frequently asked questions

Contact us: Social care - Children, families and adults

Social care customer contact centre:
Tel: (020) 8825 8000
Email: sscallcentre@ealing.gov.uk

Emergency duty team
The team responds to out of hours referrals where the council's intervention is required to protect a vulnerable child or adult.

Offices

For postcodes W5, W7 and W13
Customer service centre, Perceval House, 14-16 Uxbridge Road, Ealing W5 2HL
Tel: (020) 8825 8000. Minicom: 8832 6368.
Opening hours: Mon-Fri, 8.30am-5pm

For postcodes W3, W4, NW10 and W12
Acton Town Hall, Winchester Street, High Street, London, W3 6NE.
Tel: (020) 8825 8000. Minicom: 8832 6274.
Opening hours: Mon-Fri, 9am-4.30pm

For postcodes UB1, UB2, UB5, UB6 and HA
Greenford Office, 301 Ruislip Road, Greenford, Middlesex, UB5 9SE.
Tel: (020) 8825 8000. Minicom: (020) 8825 6115
Opening hours: Mon-Fri, 9am-4.30pm

Feedback
We welcome your comments and suggestions about our services and how they may be improved. Contact the customer care unit:

Customer Care Unit, Ealing Council, 14–16 Uxbridge Road, Ealing W5 2HL
Tel: (020) 8825 8100
Email: sscallcentre@ealing.gov.uk

Ealing Carers centre
46 South Ealing Road, Ealing, London, W5 4QA
Tel/Fax: (020) 8840 1566
Textphone: (020) 8840 5688

Childcare
Childcare contact details for Children's Information Service, children's centres, drop-in shop, Early Years Development and Childcare Partnership (EYDCP), Play Service and training and recruitment.