Emergency alarm network (Careline)

Ealing Careline (formerly known as SCAN) is an alarm network for older people and younger people with a chronic sickness or disability (including learning disabilities), and their carers living in the borough.

It is an alarm system that operates from your own home using a special telephone unit. You can get help in an emergency by pressing a button – either on a pendent worn around your neck or on a telephone unit. This will set off an alarm in our control centre (in Hanwell), which is open 24 hours a day, 365 days a year.

Our control centre staff will be able to talk to you wherever you are in your home. You do not have to lift your telephone handset or touch the phone at all. If you cannot speak we will be able to identify you and provide help.

Ealing Careline can be used if you:

have fallen and cannot get up
cannot move due to sudden illness
need urgent medical attention
need to urgently contact the emergency services
suspect you have a bogus caller
just need reassurance at any time

To have Ealing Careline installed you will need:

a phone line with the new style plug-in socket
a 13-amp electricity power point within six feet of your phone socket on the same wall

We will need to know a few details about you so that we can respond quickly and help you when you need it:

your doctor's name and phone number
your medical history
the name, address and phone number of your next of kin or keyholder

These details will be kept confidential and will not be used for any other purpose without your permission. All calls to Ealing Careline are recorded so we can check that you are receiving the highest quality service.

Cost
The quarterly fee for the service is £43.55 (excluding VAT). The total cost per week is £3.35 (excluding VAT), which includes the rental charge of £1.30 and monitoring charge of £2.05.

If you would like us to hold a key/s we will make an extra charge of £24.70 per quarter (excluding VAT). This works out at £1.90 per week (excluding VAT). (The total charge with key-holding where applicable is £68.25 per quarter)

There is no installation charge and you will receive your first invoice three months after installation.

How to apply
Complete the Careline application form (word) and send to :
Ealing Careline, 21 Evergreen Court, 147-223 Ruislip Road East, Hanwell W7 1DA

Contact us
For further information telephone (020) 8825 8436 or 9380.