Frequently asked questions

Benefit fraud

Our customer service standards

Change in circumstances

You must let us know straight away if your circumstances change or if you know your circumstances are going to change (up to 13 weeks before the change is due to happen).

How to report a change in your circumstances
Please print out the change in circumstances form (pdf), complete it and return to:
Benefits service, PO Box 32251, Ealing, London W5 2YX or take it to our reception. You can also contact us to request a form.

Change of address
If you change address within the borough you do not need to complete a new claim form. Please print out the change of address form (pdf), complete it and return to:
Benefits service, PO Box 32251, Ealing, London W5 2YX or take it to our reception. You can also contact us to request a form.

Changes that we need to know include: