Frequently asked questions
General
Do I have to pay for the collection of clinical
waste?
What can I put into my yellow bag?
Where can I order more yellow bags?
What do I do about clinical waste that has been
dumped? (eg needles, syringes)
Household
waste
How can I dispose of clinical waste safely from my
home?
Do you collect needles on a weekly basis?
How do I dispose of my used syringes, needles or
lancets?
How do I cancel a clinical waste collection
service?
Where can I leave my sacks if I am disabled?
When is my collection day?
How long will it be before my
clinical waste is collected?
What should I do if my clinical waste is not
collected?
Do you collect renal dialysis equipment?
General
Do
I have to pay for the collection of clinical
waste?
Household collections are free. If a business needs a
collection they need to sign a contract for which they will be
charged. The current charge is £3.14 plus VAT per
bag.
What
can I put into my yellow bag?
All medical waste including needles in suitable boxes,
bandages, swabs, nappies, incontinence pads, empty dialysis bags,
or any other materials that may have been contaminated with bodily
fluids. No bags of fluids or faeces can go in the bags.
Where
can I order more yellow bags?
To order more bags from a domestic residence, contact
Ealing Customer Services on (020) 8825 6000, and they will place
the order with the contractor.
Commercial customers who want to increase the number of yellow bags should also contact Ealing Customer Services, so an amended contract can be made.
What do I do
about clinical waste that has been dumped?
(eg. needles, syringes)
Report it to Ealing Customer Services on (020) 8825
6000. A special collection crew can be sent out to remove it
as soon as possible.
Household
waste
How can I dispose of clinical waste safely from my
home?
All needles must be in a container. Alternatively, you
can use a sharp's box, which you can get from the doctor/hospital.
This can be taken back to the doctor for disposal. All other types
of waste need to be placed in a yellow sack and tied up securely
and left at the agreed point.
Do you collect
needles on a weekly basis?
No. Domestic customers who want to dispose of just
needles will need to take them back to their doctors.
How do I dispose
of my used
syringes, needles or lancets?
Allneedles must be in a container. Alternatively, you
can use a sharp's box, which you can get from the
doctor/hospital. This can be taken back to the doctor for
disposal. All other types of waste need to be placed in a yellow
sack and tied up securely and left at the agreed point.
How do I cancel
a clinical waste collection service?
Telephone Ealing Customer Services on (020) 8825 6000, so we
can advise the contractor.
Where can I leave my
sacks
if I am disabled?
You will need to arrange for the bags to be placed outside
your property by a home help or relative, as the operatives are not
allowed to enter properties.
When is my
collection day?
You will be advised by the collection crew.
How long will it
be before my clinical waste is collected?
Your first collection should be within seven days, and then
weekly collections will take place.
What should I do if my clinical waste is not
collected?
You need to telephone Ealing Customer Services on (020) 8825
6000. If there is a problem, someone will ring you
back.
Can I get rid of
clinical waste with the normal household
rubbish?
No. It is illegal to dispose of clinical waste in
domestic rubbish. This could be very dangerous.
Commercial
waste
How do I set
up a clinical-waste trade
agreement?
Contact Ealing Customer Service on (020) 8825 6000, who will
take your name, address, contact number and the type of medical
waste. This needs to be entered onto the system so it can be
referred to contractor. The contractor will then make an
initial visit within seven days. They will deliver a yellow sack,
and confirm which day they will visit each week.
When will my clinical
waste be collected and who by?
The contractor will advise you of the collection day on
their first visit. This is a special two-man crew who only collect
medical waste.
Where do I put my yellow
bag on collection day?
It will need to be available at the front or at an agreed
place by 7am on collection day.
Do you collect renal dialysis
equipment?
Yes. Empty bags are ok. They must be disposed of in the
yellow bag and tied securely.