Refuse collection frequently asked questions
General refuse in black sacks
What colour bags can I put my rubbish in?
Who decided Ealing Council should stop providing black
bags?
Why can I only use black bags?
Where should I leave my rubbish?
Where can I leave my rubbish if I don't have a front
garden?
Help available
I am not physically able to take my rubbish to the
boundary of my property can I get help to do this?
Can collection arrangements be made for the
elderly/disabled?
Collections details and missed collections
What time do refuse collectors start collecting
refuse?
My refuse has not been collected. What should I
do?
Will my rubbish be collected on a bank
holiday?
Correct
disposal of rubbish
Does Ealing Council collect household chemicals?
Can garden waste be put into black bags?
How can I dispose of household waste
correctly?
Rubbish bins
Can my rubbish be collected straight from my bin?
Is Ealing Council going to provide wheelie bins in the
future?
Rubbish in my wheelie bin hasn't been
collected. Why?
How do I purchase a large refuse container for my
premises?
General
What
colour sacks can I put my rubbish in?
Refuse should be disposed of in black bags. Do not
put rubbish in carrier bags – crews will only pick up black
bags.
Who
decided Ealing Council should stop providing
black bags?
Councillors made the decision, as part of a cost saving
exercise. Reasons for discontinuing this service include:
-
Ealing was one of a small number of councils providing free sacks; the change brings us into line with neighbouring boroughs
-
in the current climate, when every area of council spending is being scrutinised, we can no longer justify this service
-
there are sound environmental reasons. The amount of waste generated by Ealing's residents is increasing by around 2% every year and the cost of processing this waste is rising. We're currently recycling approximately 25% of our waste in Ealing but central government wants us to achieve 30% within the next year.
We hope that when people have to pay for their black sacks, they may think twice about the alternatives, like recycling.
Why
can I only use black bags?
Ealing collects domestic, commercial and clinical waste.
Different colour bags identify different types of waste and ensure
crews can collect and dispose of waste safely and correctly.
Residential waste will only be collected in black bags.
Where
should I leave my rubbish?
Put it out near the front of your property (not on the
pavement or grass verge) to avoid hazards to pedestrians.
Where
can I leave my rubbish if I don't have a front garden?
You can leave refuse on the pavement in the late
evening, the night before collection only. It is not permitted to
leave rubbish on the pavement at any other time.
Help available
I am
not physically able to take my rubbish to the boundary of
my property can I get help to do this?
Yes. Arrangements can be made to help
you. Please print out the
assisted collections form (pdf), complete and
post to: Envirocrime Prevention, Ealing Council, Perceval House,
14-16 Uxbridge Road, London W5 2HL. Alternatively, contact
Ealing Council on (020) 8825 6000 or email
customerservices@ealing.gov.uk
and a form will be posted out for you to complete. The
assisted collection will commence five working days from the date
that we receive and process the form. You can then leave your
refuse sack/s on/near your doorstep for collection.
Can
collection arrangements be made for the
elderly/disabled?
Yes. Please print out the
assisted collections form (pdf), complete and
post to: Envirocrime Prevention, Ealing Council, Perceval House,
14-16 Uxbridge Road, London W5 2HL. Alternatively, contact
Ealing Council on (020) 8825 6000 or email
customerservices@ealing.gov.uk
and a form will be posted out for you to complete. The
assisted collection will commence five working days from the date
that we receive and process the form. You can then leave your
refuse sack/s on your doorstep for collection.
Collections details and missed collections
What
time do refuse collectors start collecting refuse?
Refuse is collected from 7am.
My
refuse has not been collected. What should I
do?
Report a missed collection to Ealing Customer Services on
(020) 8825 6000. Unless collections takes place on a weekend,
any notification of a missed collection that is received from the
Ealing Council customer services before 5pm will be collected on
the same day. Notification of a missed colllection received after
5pm will be collected by the end of the following working day.
What happens if my rubbish is missed over the
weekend?
A collection which is missed and reported on a
Saturday, will be collected on Monday. To report a missed
collection, contact Ealing Customer Services on (020) 8825
6000.
What
day is my refuse collected?
View the
refuse collection schedule to find out your
allocated collection day. Alternatively, contact Ealing
Customer Services on (020) 8825 6000; email:
customerservices@ealing.gov.uk
for information on refuse collection.
Correct
disposal of rubbish
Does
Ealing Council collect household chemicals?
Ealing Council has a contractor who collects
household chemicals on its behalf. If the item is on the public
highway, collection is free of charge. There is a charge for this
service if the collection is not on the public highway. Contact
Janet Pearman on telephone: (020) 7332 3433 or email:
janet.pearman@corpoflondon.gov.uk
for a quote.
Can
garden
waste be put into black bags?
No. You need to use the council provided pink garden
waste sacks. See
garden waste for more information.
How
can I
dispose of household waste correctly?
Do:
-
ensure rubbish is disposed of in black sacks and put out for collection as normal.
-
double wrap sharp objects to avoid injury to refuse crews
-
keep sacks of rubbish on your own property eg front boundary, to avoid hazards to pedestrians
Do not:
-
put rubbish in carrier bags – the crews will only pick up black sacks
-
leave refuse out for days in advance of scheduled collection
-
overfill sacks
-
put garden waste in black sacks. Special biodegradable bags can be purchased for garden waste by calling ECT on (020) 8813 3193.
Rubbish bins
Can
my
rubbish be collected straight from my bin?
No. You need to use a refuse sack in the bin and
tie it just before collection. The current refuse contract does not
provide for rubbish to be collected directly from domestic
bins.
Is Ealing
Council going to provide wheelie bins in the
future?
In the ‘How to bin it’ consultation we promised to
listen to and abide by the majority view in each area regarding
wheelie bins. Only homes in the wheelie bin area (link) will be
given a free council wheelie bin.
Rubbish
in my wheelie bin hasn't been
collected. Why?
If you do not live in the wheelie bin area, the crew are
unable to take bags out of privately purchased (non-LBE) wheelie
bins. To have this rubbish collected, you will need to take the
bags out and place them at the side of the container on collection
day. It is against health and safety regulations for the
refuse collectors to manually lift the bags out of the container in
case of injury. The crew will take tied refuse bags from a normal
household bin.
How do
I purchase a large refuse container
for my premises?
Containers need to be purchased by owners/ management
agents of the premises. The only bins that can be purchased from
the council are the large 1100 litre ones that six properties
share. The site would have to be checked before an order is placed;
at present the cost is £338.15 (inclusive of VAT and delivery).
This is a one-off payment, once the bin is purchased it will be
collected free of charge.