Noise/vibration from railways
Noise and vibration from railways are not subject to the same statutory controls as other sources of noise, for example from commercial activities or noisy neighbours.
To a certain extent, railway operators and London Underground are immune from action relating to noise under section 122 of the Railways Act 1993. According to this legislation, the licensed operator may use 'rolling stock on any track' or use 'any land comprised in a network, station or light maintenance depot, for or in connection with, the provision of network services, station services or light maintenance services'.
Complaints about noise or vibration from a railway or tube line should be made to the relevant company as follows:
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London Underground:
Address: Central customer services, 23rd floor, Empress State Building, Empress Approach, SW6 1TR.
Tel: 0845 330 9880 8am-8pm 7 days a week.
Website: www.tfl.gov.uk -
First Great Western:
Address: FGW link, freepost SWB40576, Plymouth, PL4 6ZZ.
Tel: 08456 008 363
Website: www.firstgreatwestern.co.uk
However, if the complaint refers to noise from railway premises, the operator must demonstrate that they have used 'reasonable diligence' to control the noise or vibration if they are to claim the statutory immunity defence. This applies, for example to allegations of nuisance from a platform loudspeaker or from a lift or plant room causing vibration or noise. Complaints about noise from railway/London Underground premises should be made to the council's noise and nuisance team on (020) 8825 6633.