Contact us: Pollution


General enquiries and pollution complaints 
Noise pollution
Air pollution
Hazardous waste and substances
Water pollution
Leaflets

General enquiries
Customer Service Centre
Perceval House, 14-16 Uxbridge Road, Ealing W5 2HL.
Opening hours: Mon-Fri, 9am-5pm
Tel: (020) 8825 6633 (Mon-Fri 9am-5pm)

Postal address: Pollution control team, environmental health and consumer services, London Borough of Ealing, Perceval House, 14/16 Uxbridge Road, W5 2HL.
Tel: (020) 8825 6633
Email: pollutioncontrol@ealing.gov.uk
Report a noise nuisance online

Noise pollution
How to make a complaint
Mon-Fri 8.30am-midnight - tel: (020) 8825 8111
Fri 11pm-Sat 4am and Sat 11pm-Sun 4am - tel: (020) 8825 5000
Please be ready to give the following information:
• your name, address, telephone number
• the address or site where the noise is coming from
• the type of noise, when and how long the noise occurs
• the way the noise affects you, where, when and under what circumstances it can be heard
• any action you have taken to try to deal with the problem.

Report a noise nuisance online

If your complaint is outside of normal office hours
A late night noise service operates on Friday and Saturday nights (11pm-4pm), tel: (020) 8825 5000. The duty officer will aim to contact you to give advice, and may make arrangements to visit you at home to assess the nuisance. If appropriate, action will be taken immediately, but if back-up and specialist equipment are not available and/or the incident is of a less serious nature, action may be held over until the next working day. Your complaint will initially be taken and logged. If a nuisance officer is available, you will be put in direct contact with them, otherwise you will be contacted within three working days. The officer dealing with your complaint will advise you of the action to be taken. If the nuisance is occurring at the time of your call, he/she will endeavour to arrange a visit to assess the nuisance

Aircraft noise
Complaints about aircraft noise resulting from operations at particular airports or aerodromes should be directed to the airport or aerodrome operator concerned. See the Civil Aviation Authority website for more information or telephone: (020) 7453 6525/6524.

BAA operates a noise information line on 0800 344844, if the complaint is specific enough, the BAA representative should be able to advise whether the aircraft exceeded the government noise limit and whether it was along the pemitted route.

The local community action group ENAG (Ealing Aircraft Noise Action Group) can be contacted on (020) 8997 8876, or at 45 Drayton Gardens, W13. Furthermore, a London-wide aircraft noise pressure group HACAN Clearskies is available on 8876 0455 or at their website on www.hacan.org.uk.

To contact the council’s environmental quality team, telephone: (020) 8825 6633.

Road vibration issues
To make a complaint about a road which Transport for London (TfL) is responsible for, please telephone (020) 7941 2010. For all other roads in the borough, telephone: (020) 8825 5341.

Noise investigation support group 
Advice and support is also available from an independent charitable association:
Ealing Neighbour Dispute Mediation Service,
Greenford Community Centre, 170 Oldfield Lane South, Greenford, Middlesex. UB6 9JS
Tel: (020) 8575 9500, Fax: (020) 8575 9400
Email: admin@ealingmediation.org.uk

Air pollution
General enquiries
Tel: (020) 8825 5313 (Mon-Fri 9am-5pm)
Email: becketta@ealing.gov.uk
Postal address: Air Quality Project Officer, Environmental Quality, Environmental Health and Trading Standards, London Borough of Ealing, Perceval House, 14-16 Uxbridge Road, W5 2HL.

Dirty diesels
To report a smokey vehicle contact the Vehicle Inspectorate:
Tel: 0870 60 60 440
Email: enquiries@via.gov.uk - please put 'smokey vehicles' in the subject line of the email. 

Hazardous waste and substances
Asbestos
Ealing residents can take their own household asbestos cement to: West Waste Civil Amenity Site, Victoria Road, South Ruislip, Middlesex. Tel: (020) 8841 4546.

The Corporation of London provides a free service for the collection of limited amounts of household asbestos in the London area. The asbestos must be wrapped in heavy gauge polythene in quantities that can be lifted by one person. For further details on the service, or to arrange a collection, telephone (020) 7332 3433.

Mobile phone mast health effects
National Radiological Protection Board, Chilton, Didcot, Oxon, OX11 0RQ.
Tel: 01235 831 600
Email: nrpb@nrpb.org

Mobile phone mast locations and radio interference
Radiocommunications Agency
Wyndham House, 189 Marsh Wall, London, E14 9SX
Tel: (020) 7211 0211
Fax: (020) 7211 0507

Water pollution
Private sewers and drains
For all commercial and non-domestic premises contact their business regulation and support team: Tel: (020) 8825 6666, email: foodsafety@ealing.gov.uk.

Drains and sewers serving council houses and estates are maintained by Ealing Homes:
Tel: 0800 181 744 (freephone) for Acton, Ealing and Hanwell.
Tel: 0800 181 541 (freephone) for Greenford, Northolt, Perivale and Southall.
Email: repairs@ealinghomes.net

For private (ie non-council owned) domestic premises contact their residential services team: Tel: (020) 8825 6622, email: privatehousing@ealing.gov.uk.

Drinking water
Information on your water bill will tell you which company supplies your drinking water.
Three Valleys Water, tel: 0845 782 3333
Thames Water, tel: 0845 9200 800

Watercourses
The Environment Agency
A public body for the protection and improvement of the environment in England and Wales.
Tel: 0800 807 060

Leaflets
A leaflet on help and advice is available in pdf format.