Frequently asked questions

How do I report an untaxed vehicle?
If a vehicle appears to have no current tax disc displayed you can contact customer services to report it.

How do I report an illegally parked vehicle?
If you think a vehicle is illegally parked you can contact parking services we shall contact our parking attendants and ask them to visit that location as soon as possible.

How can I appeal against the fact my vehicle was lifted for being illegally parked?
There are limited grounds on which you can appeal they will be listed on your vehicle release receipt. You will receive a copy of your vehicle release receipt when you collect and pay for your vehicle’s release from the pound. If you wish to appeal using one of the limited grounds you must do so within 28 days of the date of the receipt.

I am unsure as to where my vehicle is but someone seems to have lifted it.
If Ealing have not lifted your vehicle the best thing to do is to call TRACE on (020) 7747 4747 any vehicle removal companies need to use this database so that people can locate their vehicles.