Insurance
Insurance section, Perceval House, 5th floor, SE, Ealing W5 2HL
Tel: (020) 8825 7310 and 8816
Email: insurance@ealing.gov.uk
The insurance section manages claims against the council such as injury on public highways, subsidence damage (caused by the roots of street trees), landlord and tenant claims and damage caused by council owned vehicles. The section is also responsible for insuring the council's assets, advising council departments on their insurance needs, and insurance arrangements for community and voluntary aided schools.
To make a claim for damage to a property purchased under the right to buy scheme contact home ownership services on (020) 8825 6108. Where an incident occurs outside of normal working hours leaseholders should contact 08704 201 168.
Anyone involved in an accident or incident concerning a contractor or public utility (gas, electricity, water) should contact them direct as they are responsible for their own insurance arrangements.
Claim forms
The following forms are available for download in word format.
Removal of vehicle report
To be used where a vehicle has been removed from the public highway or council owned land.
Damage on the public highway
Damage to property due to potholes on the highway, pavement defects and street furniture etc.
Injury on the public highway
Injury caused by highway and footway defects.
Damage on council land (excluding housing)
Damage to property in parks and open spaces.
Injury on council land (excluding housing)
Injury suffered in parks and open spaces.
Subsidence damage caused by tree roots
Damage to property caused by tree roots from council owned trees.
Damage to council's tenants property (only to be used where blame may attach to the council)
Damage to tenants personal property caused by the council's negligence. (Council tenants who have home contents insurance should telephone the insurance and risk management section on (020) 8825 7310/8816).
Accidents to public/tenants on council housing land or in housing properties
Injury to public/tenants on housing footways, carriageways or other housing property.
Disclaimer:
We respectfully remind you that Ealing Council does everything it can to comply with its statutory obligations. It therefore does not follow that just because you have completed a report form you will automatically receive compensation. All claims received are dealt with in accordance with the protocols laid down in the Civil Justice (Woolf) Reforms 1999.
Audit Commission Act 1998
We are required under Section 6 of the Audit Commission Act 1998 to participate in the National Fraud Initiative data matching exercise. The data held by Ealing Council will be used for cross-system and cross authority comparison for the prevention and detection of fraud.
Data Protection Act 1998
The information you have provided to Ealing Council will be used to enable the Council to process your claim. We may share your information with our legal representatives, contractors or outside bodies who may be involved with the defence of the claim. You have a right to ask for a copy of the information about you, held by us, in our records. You must make this request in writing to the Data Controller in ICT Services.