Frequently asked questions

Benefit fraud

Our customer service standards

Extended payments

Extended payments are payments of housing and or council tax benefit made for the first four weeks when a customer or their partner either starts work or increases their hours or earnings.

Conditions of entitlement
The claimant or partner must have stopped claiming Income Support, Job seekers Allowance (Income Based), Incapacity Benefit or Severe Disablement Allowance, or Employment Support Allowance (Income related or contribution based) and:

We will decide if you have met the 26-week condition.  You can appeal if we have decided that you have not met the condition.

How to claim
You do not have to claim an extended payment.  You just need to advise us that you have started work, increased your hours or earnings and that you have ceased to receive one of the above mentioned benefits.  You must inform us within one calendar month of the change occurring either in writing, by telephone or visiting the benefit service reception.

The weekly amount of the extended payment will be the higher of:

Extended payments can still be paid if you move address during the extended payment period.