Factsheets
The following factsheets provide guidance on a range of current consumer issues (in word format).
Distance selling
Advice on your rights when buying goods on the internet or by
mail order, commonly known as 'distance selling'.
Energy suppliers
Guidance on paying your energy bills and what to do if your
find that your energy supplier has been switched without your
knowledge.
Doorstep selling
Find out your legal rights when buying goods or services
from doorstep sellers.
Debt
Guidance on how to get help if you are in financial
difficulty.
Second hand cars
Information that will assist you in buying a second hand car
and make the experience as easy as possible.
Holidays
This factsheet aims to help guide you through most of the
problems that could occur before and during your holiday to ensure
it's trouble free and happy.
Mobile phones
Guidance on how to deal with problems with your provider
including cashback schemes.
Cowboy builders
Advice to help you spot a cowboy builder and tips to
ensure that you never fall foul of the cowboy builder trying his
luck. This factsheet also provides other sources of
information to find a recommended trader or builder.
Private parking guidance
Below you can find a factsheet on private parking issues and
two sample letters that you can use to complain about tickets
and/or clamps issued by private parking companies:
Private parking factsheet (word)
Sample letter to appeal private parking tickets
(word)
Sample letter to complain about private
clamping (word)