Press Releases

Cleaner, safer, more satisfied – residents verdict on Council (PR 1183)

Ealing Council’s services have received a ringing endorsement in our largest ever residents’ survey.

Satisfaction with our services has increased across the board with residents rating the borough as a safe place to live and one where they get on well together.

Highlights of the results were:

77 per cent think the Council is doing a good job (up 8 per cent on a year ago)
75 per cent said they feel informed (up 15 per cent on a year ago)
69 per cent think the Council is efficient and well run (up 12 per cent on a year ago)
60 per cent think the Council is doing a better job than a year ago (up 9 per cent
52 per cent think the Council speaks up for the borough (up 15 per cent on a year ago)

People who were ‘very satisfied’ or ‘fairly satisfied’ with Council services:

76 per cent very satisfied/fairly satisfied with refuse collection
72 per cent very satisfied/fairly satisfied with street lighting
65 per cent very satisfied/fairly satisfied with street cleaning
64 per cent very satisfied/fairly satisfied with recycling
47 per cent very satisfied/fairly satisfied with road and pavement repairs
45 per cent very satisfied/fairly satisfied with leisure and sports facilities

People feel more content and safer living in their neighbourhoods:

92 per cent feel safe in their neighbourhood during the day (up 13 per cent on a year ago)
56 per cent feel safe in their neighbourhood at night (up 8 per cent on a year ago)
83 per cent are ‘very satisfied’ or ‘satisfied’ with their local neighbourhood (up 8 per cent from a year ago)

When asked about how people from different backgrounds get on in Ealing:

86 per cent say they get on well together (up 13 per cent from a year ago)
85 per cent say ethnic differences are respected (up 4 per cent from a year ago)

Council Leader Jason Stacey, said: “Local people’s satisfaction is the most important measure of the Council’s success, and Ealing residents are clearly very pleased with the improvements we are making

“Cleaner streets and safer communities are two of our top priorities because they are of real concern to local people. It’s therefore pleasing that improvements in these are recognised in our community.

“There’s still room for improvement however. Safety and cleanliness remain concerns to residents, as are transport, traffic and parking. The Council will reflect on this as it develops plans to make Ealing an even better place.”