How to use this site

Search
If you cannot find the information you are looking for through our A-Z or our service menus you can perform a search. You will find a search box at the top of every page and by entering the subject you are looking for or keywords, can search the entire site for related information. You can also use the ‘advanced search’ to search for specific web pages, documents or committee information. If you are trying to find a document or committee this is the fastest thing to use. The search will bring up all the relevant documents or web pages related to the key words you type in.

Breadcrumb
As you navigate around the site you will create a breadcrumb trail. This will detail where you are and how you have got there. You can use the breadcrumb to travel back through the navigation by clicking on the links. It will always start with Home which will take you back to the homepage.

e.g. Home Education Schools High schools Acton High School

The Ealing website is made up of four main areas;

Top menu

A-Z Services– All council services are listed here alphabetically.
News – All our press releases are stored here and archived back to 2005.
How to find us – A map and directions to all our offices.
Contact Ealing Council – Details of how to contact us and our complaints procedure.
Sitemap – The main sections for each top.

Left hand menu
The left hand navigation lists our top eight categories as well as a services index. When you click on each heading it will take you to a new page which lists the subsections of each category.

Business – If you are a local business you can find information here to help and support you. Plus trading standards information for consumers.
Council – Information on Ealing Council, councillors, committees. Includes agendas and minutes for all meetings. You can also find information on your council tax here.
Community – For information on community grants, advice agencies, policing and public safety and local health services.
Education - Information on education services and schools within Ealing borough.
Environment – Information about planning, recycling, parking, transport and streets.
Housing - Advice on council housing, housing schemes, housing benefit and useful information for private tenants.
Leisure – Information on leisure activities, sport centres, museums, libraries, parks and open spaces.
Social services – Details on service we offer to support the vulnerable in the community.

Content
The content of each page sits in the middle. Sometimes in the right side of the page we will provide links to other related information on the website or other useful sites.

Bottom menu
At the bottom of the page you will find some more useful links and also our address and telephone number.

Copyright – Advises uses of copyright issues regarding content on the site.
Disclaimer – A disclaimer about links to other websites.
Emergencies – Information on how to prepare for emergencies.
Accessibility - How to make the site easy to view or speech enabled.
Site performance – You can view our web statistics on a monthly basis.
Privacy statement - The councils website procedures are explained here.
Website feedback - Tell us what you think about our website by completing the online website feedback survey.

Right hand menu
The homepage also has an additional menu on the right

Jobs – All current vacancies are listed here with details on how to apply.
Pay online – Pay for your council tax, business rates and parking penalties.
Find my nearest – Type in your postcode to access information about your local schools, GPs, library, recycling collection and many more.
Find my councillor – Type in your postcode to find your local councillor.
Consultations – Details of all our past, present and future consultations.
Venue hire – There are a number of rooms available for public hire.
A-Z of forms – All of the forms you may need are listed here alphabetically.

Downloading documents
Some documents on this website are PDF Documents. To view these you will need a programme called Adobe Acrobat Reader. Most computers already have this installed but it can also be downloaded free from www.adobe.co.uk.

Contact us
You can contact the council in a number of different ways through email, telephone or in person. Each service also have their own contact details so you can direct your query directly to the relevant person. These details can be found in the contact service list.

Complaints
How we deal with complaints
Complaints will be dealt with quickly and thoroughly.

Website comments
To make comments about the website or advise us of any problems please email; webmaster@ealing.gov.uk.