A to Z
Council housing
How to apply for council housing and information for council tenants and leaseholders.
Further information
FAQs
- Are there any costs associated with the Right to Buy?
- What happens if I am not happy with the council's valuation of my home?
- Can friends or family members apply for the Right to Buy?
- If I move, do I keep my Right to Buy?
- What should I do if I never see my caretaker and I'm not satisfied with the caretaking service?
- Can adaptations for disabilities be carried out to my property?
- I have a leak from the property above. Who should I inform and who will deal with the problem?
- Can I change the windows in my flat?
- I want to sell my flat. Where do I get information regarding the service charges and possible works?
- Do I need permission to sublet my property?
- How should I report dumped rubbish on my estate?
- How do I report graffiti?
- What if I can't pay my service charges?
- What is the difference between 'estimated' and 'actual' service charges?
- How are 'estimated' service charges calculated?
- What happens to my Right to Buy application if I am claiming benefits?
- What do I need to do when I receive the final accounts?
- How are final accounts calculated and why are they issued in September when the financial year ends on 31 March?
- What is a Section 20B Notice and what should I do if I receive one?
- Why should I have to pay a final accounts adjustment for a period when I was not the leaseholder?
- What does 'estate services' include and how is it calculated?
- Why am I charged a 'management fee' and what does it cover?
- Why am I charged for abandoned vehicles, graffiti removal and pest control if these services were not carried out to my block?
- Why should I have to pay towards a stairwell or lift if I live on the ground floor and do not use them?
- What should I do if I am not happy with the cleaning or gardening service?
- Why is my service charge different to that of my neighbour when we live in the same block?
- How can I get a statement of my service charge account?
- I am getting behind with my service charge payments. What will Ealing Council do?
- If my service charge account is in credit, can I have a refund?
- What is covered by the building insurance?
- Am I subsidising other leaseholders by paying more building insurance for a similar sized property?
- Why do I have to pay for a building insurance certificate?
- How is the sum insured determined?
- Why is vandalism not covered?
- Will I be required to pay for the works?
- Isn't the cost of this work covered by my service charges?
- How is my estimate for major works calculated?
- How does Ealing Council decide what work needs to be carried out?
- Are there any limitations?
- Can I opt out of having major works done?
- When will I be billed for the work?
- Can I nominate a contractor to do this work?
- Why have I been sent a consultation notice?
- The proposed works include windows. What happens if I have already changed the windows to my property?
- Will my front entrance door be replaced?
- How will Ealing Council ensure that work is carried out to a high standard?
- How do I know the way work has been procured represents best value for leaseholders?
- Will the work be guaranteed?
- Can I obtain a copy of guarantees for work carried out to my block/estate?
- If work starts and I am not happy with how things are progressing, what should I do?
- What is the 'contingency sum' for?
- What is covered by 'preliminaries'?
- What is the administration charge for?
- What is the professional fee for?
- How can I find out more or make observations?
- How can I find out more about my rights as a leaseholder?
- What should I do if I'm going on holiday?
- What should I do if I start working?
- What should I do if my partner moves in?
- What should I do if one of my children starts working?
- I have been informed by the benefits service of a housing benefit overpayment. What should I do?
- What are rent arrears?
- Do I owe former tenant arrears?
- Do I have the Right to Buy?
- How do I apply for the Right to Buy?
- Can I apply for the Home Buyer's Grant as well as the Right to Buy?
- How does Ealing Council expect me to pay this invoice?
- Can I apply to purchase the freehold?
- What payment methods are available to leaseholders?
- Why should I pay for graffiti removal if the council say they will remove it for free?